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Get the Answers You Need, Fast!

Unauthorized Debit

If you believe a repayment for your Lula Advance has been processed incorrectly, please follow the steps below:

1. Check your agreement
Review your signed Lula contract to confirm your repayment schedule.

2. Log a dispute
You can contact us with your Advance ID, the amount in question, and the transaction date via:

  • Email: support@lula.com
  • WhatsApp: +27 60 019 7401
  • Support line: 087 250 0014

3. Investigation process
Our team will review your repayment mandate and investigate the issue. We aim to respond within 24–48 business hours with an update or resolution.