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Get the Answers You Need, Fast!

Why am I seeing “ID Number Already Exists”?

This message means the ID number entered is already linked to an existing or in-progress Lula account.

This can happen for a few different reasons:

  • You already have a Lula account

The most common reason is that an account was created previously using your ID number.

What you can do;

  • Visit Lula Login
  • Sign in using your primary email address
  • If you’ve forgotten your password, select Forgot Password
  • You used a different email address

You may have signed up before using:

  • a work email address
  • an old personal email address
  • or a social login such as Google, Apple, or Facebook

What you can do;

Try the Forgot Password option using any other email addresses you may have used previously.

  • Your application is still in progress

If you started an application but didn’t complete it, your ID number may already be linked to a draft profile.

What you can do;

Check your inbox for a Complete your Registration email and continue your application using your original login details.

  • Another director or stakeholder already applied

If your business has multiple directors or stakeholders, someone else may already have started an application using a shared business email address.

What you can do;

Check with your team to confirm whether an application has already been submitted.

Still need help?

If you’re still unable to access your account, our Support team is here to help.